If your return is accepted or if you do not receive an item you ordered, we aim to refund you the purchase price within 7 days from when your item is either retrieved by our delivery partner or dropped off at a pickup point. For items that are incorrect, defective, or damaged, you will also receive a full refund of the delivery charges once your return is processed. However, if the return is not due to an error on our or our partner's part (for example, if you changed your mind), the delivery fees will not be refunded. The refund request form will specify the available payment method(s) for your refund.

Rejected Return and Refund Requests

All returned items are inspected to verify the stated reason for return. If your return request is not approved by ZWS:

You will not receive a refund for the purchase price or the delivery fees.

We will make two attempts to re-deliver the item within 6 business days.

If both re-delivery attempts are unsuccessful, we will notify you that the item will be held for an additional 30 days from the date of the initial notification. This notice will include details of the pickup location and its operating hours.

If you do not collect the item within this period, the item will be forfeited, becoming the property of ZWS. ZWS may then dispose of the item as it deems appropriate (e.g., by sale, charitable donation, recycling, or destruction).