Introduction

At ZWS, we strive to ensure you have a positive experience every time you shop with us. However, we understand that occasionally you may need to return an item. This policy outlines the conditions under which returns are accepted and refunds issued for items purchased on ZWS (on behalf of our partners). It also specifies the circumstances under which returns or refunds will not be accepted.

Return Period and Conditions

Most items may be returned within 7 days of delivery, subject to the rules set forth in this policy. Once the returns period has lapsed, we will not accept any returns. Please note that this does not affect your legal rights with respect to the specific partner. Returns are accepted only for the following reasons:

- Changed Mind:

Please note: All our products are electronic. Returns for a change of mind are accepted only if the product seal is intact.

- Item Received Broken or Defective:

Applicable to all product categories.

- Damaged Packaging:

Applicable to all product categories.

- Item Received with Missing Parts or Accessories:

Applicable to all product categories.

- Item Received Used:

Applicable to all product categories except software.

- Item Appears Fake or Inauthentic:

Applicable to all product categories.

- Wrong Item/Model:

Applicable to all product categories.

All items must be returned unused and in the same condition in which you received them, with the original packaging and seals intact (unless the item became defective after delivery or was damaged following reasonable use in accordance with the manufacturer’s guidelines).

Items That Cannot Be Returned

Our partners are not required to accept returns unless:

The item is damaged or defective upon arrival, or

The item is materially different from what was ordered.

We do not accept returns for items you have damaged after delivery. Additionally, used or worn items will not be accepted unless the item stopped working or became defective/damaged after reasonable use (as per the manufacturer’s guidelines). For items covered by a warranty, any damage or defect during the warranty period is subject to the partner's warranty terms, not this policy. Warranty information is provided on each product page.

Return Methods

We offer free returns via drop-off at a pickup station nearest to you.

Packaging Returns

When returning an item, ensure it is in the exact condition in which you received it from ZWS. This includes:

Using the original packaging with all tags and labels attached (for example, routers must be returned in their original boxes, and seals on audio/video recordings must remain intact).

Packaging the item securely to prevent damage during transit, as returned items are your responsibility until they reach us.

Not including any items that were not part of the original delivery.

Removing all personal data and unlinking any associated accounts from the item. ZWS is not responsible for any items mistakenly included in the return package or for any data breaches resulting from a failure to remove personal data.